Edwin Lopez
Front Desk Agent at Homewood Suites By Hilton
Based in Allentown, United States
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Seniority
Staff
Department
Operations
Location
Allentown
Industry
Hospitality
Company size
3.4K
Contact information
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e•••••••@••••••.com
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Background
About Edwin Lopez
As a recent graduate of Gannon University with a Bachelor of Business Administration in International Management, I have a passion for learning about different cultures and markets, and applying my knowledge and skills to global organizations. I participated in X-Culture, an international project-based course, where I worked with a team of students from different countries, coached other teams, and traveled to Poland to learn about its business environment.I also have over a year of experience in the hospitality industry, working as a Front Desk Representative at Holiday Inn Express and a Guest Service Representative at Staybridge Suites Hotels. I developed competencies in data analysis, conflict management, power tools, customer service, communication, and problem-solving skills. I handled phone calls, online reservations, walk-ins, payments, guest lists, audits, housekeeping lists, market operations, and guest questions and complaints. I enjoyed providing excellent service to the guests and ensuring their satisfaction and loyalty.In addition, I have a keen interest in theater, which I pursued as a work-study student at Gannon University's Schuster Theater. I learned how to build and paint sets, create props, program lights, and assist in stage management. I worked with a team of three other students to complete tasks that affected the progression of the shows, which happened twice per semester. I demonstrated creativity, teamwork, and time management skills in this role.I aim to pursue a career in international management, where I can leverage my education, experience, and passion for different cultures and markets. I am eager to learn from diverse and experienced professionals and contribute to the success of global organizations.
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