Edwin Pinto

Background

About Edwin Pinto

I am a Duty Manager & IT Engineer with proven experience in IT Operations, Technical Support, and Airport Baggage Handling Systems (BHS). Currently managing system reliability and operational efficiency at Manohar International Airport, Mopa-Goa, I specialize in problem-solving, workflow optimization, and team leadership in fast-paced environments. Beyond IT operations, I actively explore Artificial Intelligence, Generative AI, and Prompt Engineering to design smarter workflows, improve decision-making, and enhance customer experiences. My career journey—from Technical Support Engineer to Airport Duty Manager—has strengthened my ability to bridge technology, people, and service excellence. Key Skills & Focus Areas Artificial Intelligence | Generative AI | Prompt Engineering IT Operations | IT Service Management | System Administration DNS | Network Security | Troubleshooting (Windows/Systems) Service Desk Support | Maintenance & Repair | Workflow Optimization Airport Operations | Supervisory Skills | Team Leadership & Building Communication Skills | Written & Verbal | Problem Solving I thrive at the intersection of technology and customer service, driving seamless operations and continuous improvement while empowering teams to perform at their best.