Edwin Sanchez

Background

About Edwin Sanchez

Throughout my 14+ years of experience in delivering top-tier IT support, I am a seasoned Desktop Support Analyst with a strong desire to elevate my career by transitioning into the role of an IT Support Specialist or Support Technician. With a solid foundation in troubleshooting and resolving hardware and software issues, I have excelled in providing technical assistance to users across various platforms. My expertise extends to configuring mobile devices, managing A/V conference setups, and conducting efficient reimaging processes. I have demonstrated proficiency in leading and supporting initiatives, such as the successful transition from XenMobile to MobileIron, showcasing my adaptability and commitment to staying abreast of evolving technologies. I have been the go-to professional for handling diverse tasks, from resolving remote access issues through the Citrix platform to supporting Microsoft Office applications, Outlook, and iManage. I take pride in my ability to swiftly address and resolve user concerns, ensuring minimal disruption to workflow. My commitment to user satisfaction is reflected in my role as the lead contact for audio/visual setups, where I have consistently provided seamless support for various conferencing solutions. With a keen eye for user needs, I am adept at streamlining processes, managing user accounts in Exchange and Office 365, and ensuring the secure and efficient deployment of technology resources. My dedication to continuous improvement is evident in my active participation in system deployments and migrations. Seeking new challenges in roles such as IT Support Specialist or Support Technician, I am eager to contribute my technical acumen, problem-solving skills, and passion for user-centric support to a dynamic team. If you are looking for a dedicated and resourceful professional to enhance your IT support team, I welcome the opportunity to connect and discuss how my skills and experience align with your organization's goals. Please don't hesitate to reach me here on the platform or via e-mail at Edwin.Sanchez@yahoo.com.