Ehsanullah Vs

Background

About Ehsanullah Vs

Dynamic Product Support & After-Sales Leader with 10 years of experience across Kirloskar Oil Engines Ltd, ELGi Equipments Ltd, and Cummins India Ltd, delivering technical excellence, customer success, and data-driven insights across diverse engine applications including Power Generation, Mining, Construction, Industrial, and Defense.Currently serving as Deputy Manager – Product Support at Kirloskar Oil Engines Ltd, I specialize in technical support, lead generation, analytics, and cross-functional execution that drives uptime, revenue, and customer loyalty. What I Do:• Provide end-to-end technical support to OEMs and dealers across India, enhancing response time and equipment uptime.• Lead the Rapid Response Team (West) since Oct 2023, resolving urgent field issues with speed and precision.• Partner with leading OEMs like Tata Hitachi, BEML, Sandvik, Liebherr, Atlas Copco, and L&T, and serve key accounts such as BCCL, Tata Steel, SAIL, and East Coast Railway, strengthening technical relationships and field reliability.• Utilize Power BI, Tableau, and Looker Studio for real-time analytics to improve service KPIs and support strategic decisions.• Drive dealer training, ASE/SE contests, and technical capability development across the network.• Lead root cause analysis (RCA) and drive preventive and corrective actions for service quality improvement.• Collaborate cross-functionally with Quality, Application Engineering, OEMs, and Manufacturing for new product rollouts and field validation. Business & Leadership Impact:• Grew parts sales revenue through business development and proactive warranty optimization.• Designed case study-based technical learning modules to strengthen field engineer capabilities.• Ensured fast-track resolution of warranty claims through strong validation and customer engagement.• Currently leading and mentoring a 5+ member team, enabling growth through coaching, training, and clear direction. Strengths:• Strategic Product Support & Project Execution• Data Analytics for Decision-Making (Power BI, Tableau)• Dealer & Customer Relationship Management• Technical Documentation & Training• Condition Monitoring, Telematics & Troubleshooting• Leadership in Cross-Cultural Team Environments• Business Growth via Service-Led Sales Enablement Passionate about transforming field insights into business impact, elevating customer experience, and building high-performance service teams.