Elaura Goesch

Background

About Elaura Goesch

As an IT Incident Manager at Guild Mortgage, I apply my 10 years of technology experience and my Lean Six Sigma Green Belt certification to create, maintain, and disseminate Incident Management policies and procedures. I serve as a subject matter expert for Incident Management processes and solutions, and manage system development and process improvement projects under the IT Incident Management Program.I also act as the primary point of contact for stakeholders to report and resolve internal application incidents, collaborating with business and IT leaders to gather requirements, assess impact, and coordinate resources. My passion is to ensure the continuity and quality of IT services, and to facilitate effective communication and collaboration across the organization. I am driven by clear communication, strong collaboration, efficient problem solving, and service with a smile.