Elena Efanova
Technology Group Operations Manager at Zilliant
Based in Paris, France
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Seniority
Other
Department
Other
Location
Paris
Industry
Software Development
Company size
145
Contact information
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e•••••••@zilliant.com
Phone
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Background
About Elena Efanova
Data-driven SaaS operations and customer success strategist with 10+ years of experience helping global organizations improve retention, efficiency, and revenue performance. I specialize in translating complex analytics into scalable business processes and actionable customer strategies. My background spans Customer Success, Operations, and Analytics — enabling me to connect teams, streamline workflows, and turn insight into measurable outcomes.Multilingual in English, French, Russian, and Spanish, I bring a global perspective to every project — whether optimizing SaaS processes, improving customer health metrics, or enabling data-driven decision-making across teams.Focus areas: SaaS Operations · Customer Success Operations (CS Ops) · Revenue Operations (RevOps) · Customer Retention & Expansion · Health Scoring & Customer Insights · Data-Driven Strategy · Process Optimization · KPI Design & Reporting · Cross-Functional Collaboration · Renewal Management · Product Adoption Analytics · CS Tooling & Automation (Gainsight, Salesforce, Zendesk) · Stakeholder Engagement · Strategic Planning & Enablement · EMEA & Global Account Strategy
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