Elena Wang

Background

About Elena Wang

Work Experience: 12 years + user/member/customer operation & service experience, with an in-depth understanding of user needs and characteristics in the high level and luxury service industry, able to independently lead the team to promote the full operation of the entire user life cycle, and have successfully built it from 0 to 1 many times by system & building operating and continue to optimize the iterative trading experience- Professional ability: solid experience in user/member/customer operation from offline to online multiple channels, able to build and implement a comprehensive user operation strategy for different stages of the product, master the new gameplay for various channels, and promote and empower members, also good at reviewing and summarizing practical experience and abstracting it into operation methodology, copying it to daily operation and management, and discovering the advantages of different employees, flexibly adapting and effectively improving team productivity- Refined operation: Always classify users into layers, adopt targeted marketing strategies, carry out refined operation management, and pursue the maximization of operation efficiency- Comprehensive literacy: High level hotel management background, in the face of challenges and pressures in the long-term close contact with mid-to-high-end people, always adjust personal emotions and effectively manage user expectations, and form multiple alternative solutions. Solve thorny complaints in different way and incorporate best practice cases.