Eli G.

Background

About Eli G.

Adaptable and driven professional with 2+ years of experience in customer service and internal team support. Known for resolving complex issues with precision and consistency, while earning recognition for quality performance across calls and live chats. Promoted to a lead apprentice role within five months of becoming a Customer Support Specialist, where I coached peers and supported escalated problem-solving across departments. Eager to leverage a strong foundation in communication, leadership, and process improvement into a growth-focused, management-track role.I am a 2020 graduate from Gustavus Adolphus College in St. Peter, MN with a degree in Business Management and a minor in Coaching. At Gustavus, I received the Dean’s Scholarship, was consistently on the Dean’s List, and graduated Magna Cum Laude.At Gustavus, I worked on campus in Sports Information, primarily reporting and recording statistics for football, hockey, and baseball seasons. I had also participated in the Gustie Entrepreneur Cup, the Gustavus Mentor Program, and various intramural sports on campus.In the sports field, I served as the Social Media Manager at JockLab for three years, a Minnesota-based sports technology company. I have also served as an assistant boys basketball coach at Nova Classical Academy since 2021 and have been a sports writer for Rotoballer, FantasyPros, and the QB List. I have also worked part-time as a supportive home care worker/personal care worker for Peaceful Living, Family Pathways, and iLIFE.Key Skills: Customer Service | Communication | Collaboration | Leadership | Strong Work Ethic | Teamwork | Confidentiality | Coaching and Mentoring | Multi-tasker | Adaptable | Problem Solver | Research | Process Improvement | Organization and Time Management | Relational Connector | ListeningDocumentation and Statistics | Social Media Acumen | Strong Computer and Technology SkillsMS Office—Outlook, Word, Excel and PowerPoint | Quick Learner | Critical Thinking and Planning