Eli Johnerson

Background

About Eli Johnerson

As the Voice of the Customer Manager at Splunk, I lead the charge in designing and standardizing global VoC programs that drive customer success. I’ve built VoC programs from scratch, developing robust infrastructures and streamlined operations that translate customer insights into actionable strategies. My role is not just about gathering feedback—it's about architecting a comprehensive VoC ecosystem that informs governance, aligns cross-functional teams, and propels our SaaS and B2B strategies forward. Throughout my career at Splunk and Pushpay, I’ve honed advanced analytical and communication skills, enabling me to decipher complex customer data and transform it into innovative, proactive solutions. I specialize in crafting VoC strategies that not only meet evolving business needs but also anticipate customer expectations, resulting in increased customer satisfaction, and higher retention rates.