Elif Seymenoglu

Background

About Elif Seymenoglu

As a Client Services Executive at Kaplan International Languages, I am the primary contact for all enquiries and follow-ups, and I manage customer data and processes through various systems. I value collaboration, innovation, and diversity, and I strive to deliver excellent customer service and satisfaction in a fast-paced and dynamic environment. In my current role, I leverage my hospitality, communication, and social media skills to drive retention, cross-sell, and upsell opportunities, and to prevent cancellation. I also resolve issues and complaints quickly and effectively, and update sales colleagues on any potential risks or opportunities. Additionally, I support my team members with administrative tasks and cover their work during busy periods or absences.