Elijah Maina

Background

About Elijah Maina

I have skills in Collections and Recoveries,Portfolio Management,Credit Risk,Risk Management,Relationship Management,Credit analysis,Customer Experience,Banking Process Modules,Execution of collections and Recoveries strategies,Management of third party suppliers,Change iniatives to enhance collection process,Customer Relationship Management,Contact Centre Management,customer service Orientation and Banking. A seasoned executive with over 10 years of experience in the banking sector,10 of them in various management roles; excelling in debt recovery and collection, customer relations, Crédit analysis and portfolio management. My experience working in the service industry has not only increased my efficiency in interpersonal relations but also honed my skills in business analysis and problem-solving. Key highlights of my experience include; reviewing the collections systems and strategies, identifying risks in the collections environment, delivering the recovery strategy to the suppliers in line with process, policy and regulatory requirements, service improvement initiatives as well as providing leadership to deliver excellent performance against stretched recovery targets. As a visionary leader, I am a change agent who consistently refines and revitalizes strategies and procedures, introduces innovation, designs change and facilitates solutions-driven team collaboration. My focus is to secure a position where my skills and experience in customer service, debt recovery and collection will contribute to the increase in company revenue.