Elio Marzitelli
Customer Success Manager at Graitec Canada - Transitioning To Graitec North America
Based in Montreal, Canada
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Seniority
Staff
Department
Customer/Client Service
Location
Montreal
Industry
IT Services and IT Consulting
Company size
28
Contact information
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e•••••••@graitec.com
Phone
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Background
About Elio Marzitelli
My name is Elio Marzitelli, and I am a multilingual Senior Customer Success Manager with extensive experience in an International setting across various sectors. I am a results-driven professional, renowned for my exceptional skills in communication, negotiation, analysis, and problem-solving. I possess a robust knowledge in Telecommunications, SaaS B2B, Account Management, Business Analysis, and Data Centers. I am adept at working independently, demonstrating initiative and proactivity. I thrive under pressure, handling escalations with calm and competence. I collaborate closely with internal teams to identify customer performance issues, uncover new business opportunities, and enhance client retention by leveraging KPI data. My strong organizational skills enable me to effectively utilize company resources to achieve corporate goals and vision. As a self-starter, I have successfully managed both Enterprise and SMB accounts. I am fluent in English, French, Spanish, and Italian.
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