Elisa Diel
Senior Support Engineer at Atlassian
Based in Amsterdam, Netherlands
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Seniority
Staff
Department
Information Technology
Location
Amsterdam
Industry
Software Development
Company size
22K
Contact information
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e•••••••@atlassian.com
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Background
About Elisa Diel
I am a Senior Support Engineer (SSE2) at Atlassian with 10+ years of experience bridging support, engineering, and product teams. My focus is on support readiness, enablement, and operational excellence, ensuring that teams are prepared to deliver great customer experiences at scale. Recently, during a secondment with Atlassian’s Service Enablement Team (SET), I led initiatives that reduced readiness misses by 6x, introduced automation (Slack bots, Jira workflows, dashboards), and revamped onboarding processes used globally across Confluence Support. I thrive in roles where I can combine program management, change leadership, and technical expertise to drive transformation. My passion is empowering people, building scalable processes, and aligning cross-functional teams to deliver customer impact.
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