Elisa Luck

Background

About Elisa Luck

Dynamic, outcome focussed and accomplished operational manager with significant expertise in creating, implementing and operationalising advisory, consultancy, regulatory and government funded functions within the customer and community service industry. Recognised as an effective manager of change including system and process re-engineering. Strong and confident in managing and leading operational staff in complex environments. Exhibits strong coaching skills that enable employees to understand and embrace organisational cultural values, whilst developing at a personal and professional level. Dedicated and passionate about continuous improvement and making a difference for the organisation and its stakeholders. Enjoys opportunities for self-challenge and to challenge others to achieve optimum outcomes. Key skills include: • Building organisational flexibility, capability and a skilled and talented workforce; • Enhancing and designing systems, procedures and business processes; • Applying for Tenders (small and large) in a Project Lead capacity (Government and private) • Managing large budgets in line with organisational goals and objectives; • Project management of business planning, improvement and innovation; • Ability to successfully form and implement organisational strategies; • Developing and maintaining key relationships internally and externally; • Strong understanding of workers compensation, injury management and prevention systems; • Strong commitment to the principles underpinning good governance & financial management; • Setting up new operations including practices, people, processes and systems.