Elizabeth Cortes

Background

About Elizabeth Cortes

I’m a systems and operations-focused professional with over 10 years of experience working in process-driven environments where accuracy, coordination, and data integrity are critical to successful outcomes.Currently serving as a Homeless Prevention Case Manager at the Christian Service Center in Orlando, I manage complex case workflows while ensuring compliance with multiple funding sources and program requirements. My role involves coordinating with housing providers, government agencies, and internal teams to ensure accurate data management, efficient service delivery, and positive client outcomes.In addition to my operational responsibilities, I actively contribute to systems improvement initiatives, including assisting with the development and testing of a web-based intake platform designed to streamline case management processes. My work includes supporting requirements gathering, validating data accuracy, and helping refine workflows to improve efficiency and reporting.My professional background spans data management, quality assurance, workflow optimization, and cross-functional collaboration, giving me a strong foundation for solving operational challenges through systems thinking and process improvement.I am currently pursuing a Bachelor’s degree in Information Technology at the University of Central Florida, where I continue to expand my technical knowledge in software development, systems analysis, and information systems.I’m particularly interested in opportunities that bring together technology, operations, and problem solving, especially roles focused on systems improvement, data-driven decision making, and building more efficient organizational processes.Always open to connecting with professionals working in technology, operations, and systems-focused roles.