Elizabeth Marko

Background

About Elizabeth Marko

Elizabeth is a Senior Business Analyst and Technical Writer with 19+ years of dynamic experience in driving enterprise documentation, Agile project management, SaaS delivery, and software quality assurance. She transforms complex technical systems into user-focused solutions that elevate adoption, compliance, and business outcomes. She excels in advancing global software platforms through documentation leadership, data-driven business analysis, and cross-functional collaboration. Elizabeth specializes in delivering release notes, user guides, developer resources, and training materials that reduce support costs, accelerate onboarding, and strengthen compliance frameworks. Her expertise aligns technical resources with business needs, ensuring seamless product adoption across multi-jurisdictional SaaS environments. As a Senior Business Analyst at Aumentum Technologies, Elizabeth leads requirements gathering, user-focused documentation, and QA strategy for enterprise property tax software supporting county and municipal governments. She collaborates with engineers, SMEs, and stakeholders to align contractual obligations with client requirements while driving compliance, usability, and operational efficiency across 10+ software versions. Her leadership in Agile workflows, including sprint planning, backlog grooming, and acceptance criteria has enabled product teams to deliver high-value features with precision and speed. During her tenure as a Senior Software QA Engineer, Elizabeth spearheaded automation frameworks, regression test coverage, and CI/CD workflows using Selenium, Jenkins, and Visual Studio. Her efforts expanded automated test capabilities, reduced manual testing hours, and improved overall system reliability across global deployments. As a Senior Technical Writer, she managed full lifecycle documentation, ensuring user-friendly integration resources and training guides that elevated confidence, reduced risks, and maximized adoption. A thought leader and strategic partner, Elizabeth is recognized for translating complex requirements into actionable strategies, delivering presentations at national user conferences, and driving global process standardization. Her career reflects a consistent ability to mitigate risks, strengthen compliance, and enable organizations to optimize performance through precise documentation and effective business analysis. She excels in partnering with cross-regional teams across the U.S. and South America, as well as AWS and Azure environments to deliver scalable SaaS solutions and ensure measurable business results.