Elizabeth Pecora

Background

About Elizabeth Pecora

Managed all customer warranty communications through email and phone, ensuring prompt and professional responses to inquiries and concerns. Coordinated warranty department operations, including data entry of customer repair orders and efficient scheduling and routing of technicians. Created and tracked purchase orders through Microsoft Business Central for technicians and superintendents. Retrieved processed work orders regularly and accurately, maintaining clear communication with all departments involved in customer issues. Assisted in troubleshooting related issues and provided detailed information for Service Technician and Project Manager repairs. Created and managed customer service work orders, assigning tasks based on specific situations and ensuring effective communication with delegated departments. Collaborated closely with Service Technicians, Purchasing, and Construction teams to meet homeowners' expectations and address concerns promptly. Processed warranty work orders and claims as needed, ensuring timely submittal and proper documentation. Created service estimates for all existing and new customers. Tracked all work orders for all Warranty and Service technicians. Areas covered include: Austin, San Antonio, Houston, Tampa, and Orlando.