Ella Mangubat

Background

About Ella Mangubat

Reliable. Resourceful. Results-driven. With over 4 years of experience in the Business Process Outsourcing (BPO) industry, I’ve developed strong expertise in general administration, customer service, and order processing. I'm now working remotely as a "Virtual Assistant & Customer Service Specialist" helping business owners, executives, and busy professionals manage their back-office operations with accuracy, efficiency, and empathy. What I can help you with this year: General administrative support Inbox & calendar management Customer support (email, phone, chat) Order processing & tracking CRM and task management tools Appointment scheduling / meeting coordination Prepare reports and presentations Document preparation and formatting Data entry & database management Data accuracy & quality control Process improvement & workflow optimization Ticketing system management Upselling & cross-selling techniques Product and service troubleshooting Order entry & verification Returns & refund processing Inventory management systems Tools I'm proficient at: Salesforce, LivePerson, Amazon Connect for Live chat, ChatGPT, Gemini, Google Workspace, Microsoft Office, Meta Business Suite, Facebook, Instagram, LinkedIn, CRMs, and communication platforms. Let’s connect — I’d love to explore how I can support your team. Send me a DM or email me at ellamangubatt96@gmail.com