Ella Ricouard
Manager of Member Experience at Surf Air
Based in Hawthorne, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Hawthorne
Industry
Airlines and Aviation
Company size
125
Contact information
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e•••••••@surfair.com
Phone
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Background
About Ella Ricouard
Client Experience Extraordinaire! My professional background is a unique fusion of hospitality, aviation, and leadership of a world class team. I've been with Surf Air, a private membership airline, since 2014- wearing multiple hats. Most currently, I oversee our Member Services team, manage the memberships of our largest corporate accounts, and work directly with our operations & ground teams to ensure a seamless flight experience. I regularly work with every department in our company- ensuring a cohesive understanding and integration amongst all teams. Separately, I have a passion for birth empowerment and equity! I am a BEST certified Birth / Postpartum Doula. I am trained and qualified to support families in their late pregnancy, birth and postpartum journey. As a mom of two, helping families adjust to their 'new normal' is extremely important to me.
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