Elle A.
Customer Support Specialist at Audience Republic
Based in Australia
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Seniority
Staff
Department
Customer/Client Service
Location
Australia
Industry
Software Development
Company size
26
Contact information
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e•••••••@audiencerepublic.com
Phone
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Background
About Elle A.
Currently working as the global customer support specialist at Audience Republic.My expertise range from customer support (SaaS software), CRM software, Domain Authentication, account managing, customer onboarding support, creative email marketing, internal and external support documentation, liaising with third party integrations, investigating escalated technical issues, and providing effective solutions.I have over nine years of professional experience in the customer service, clerical, financial and SaaS industries. I am trained in customer service relations, data analytics, SQL, and marketing appropriate products/services.Software platforms include:• Freshdesk • Running SQL queries ()• Jira Atlassian• Notion• ChargeBee• Slack• Vidyard• SendGrid• HubSpot (CRM database)• Salesforce• Retool• Active Campaign• Stripe Accounts• Magento CMS• Microsoft Office: Word, Excel, PowerPoint, Notes• TradeGecko• Monday.com• TwilioTertiary qualifications:• Counselling (Pastoral Care/Psychology)• Beauty Therapy
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