Ellen Ashdown

Background

About Ellen Ashdown

Dynamic and results-driven education and technology professional with a Master of Education in Educational Technology & Learning Design and over 22 years of experience in instructional design, technical communication, and training. A 10x certified Salesforce Implementation Consultant and Certified Salesforce Instructor, with expertise in delivering innovative education programs and strategic curriculum in corporate and higher education environments. Certified Project Management Professional (PMP) and Certified Scrum Master with 20+ years of project management experience, specializing in client-facing technical training and complex enterprise software implementations. Skilled in Agile software development methodologies and adept at leading cross-functional teams to achieve project success. A seasoned university instructor with 19+ years of experience fostering student growth and academic excellence. Recognized for a proven ability to bridge the gap between technical complexity and user-friendly education, ensuring impactful learning experiences and driving organizational success. Strengths include: • Training and instructional design • Technical communication / Technical writing • Knowledge management • Information design/architecture • Project management • Content management • Account management, customer success, and customer relations • Strategic relationship building • Software implementation management • Business analysis • Usability / UAT