Ellen da Silva

Background

About Ellen da Silva

Experienced administrative and operations professional with over 12 years of experience working in multinational companies, supporting teams across supply chain, logistics, quality management, and operations. Proven ability to streamline processes, implement standardization initiatives, and ensure effective document control, reporting, and internal communication. Recognized for being analytical, organized, and detail-oriented, with a strong focus on accuracy, efficiency, and continuous improvement. Key Skills & Expertise • Administrative Operations & Executive Support • Document Control & Process Standardization • Meeting Coordination & Information Management • Data Reporting, Metrics, and Performance Tracking • Supply Chain and Logistics Operations • Inventory and Order Fulfillment Management • Contract and Document Management • Customer Service and Relationship Management (CRM) • Sales Operations, Revenue & Renewals Management • Quality Management Systems (QMS) & Compliance • Lean Six Sigma Methodologies (Certified Green Belt) • Internal Auditing – ISO 19011, ISO 9001:2015, ISO 14001:2015 • ERP Systems: SAP, NetSuite • CRM Tools: Salesforce • Software Proficiency: Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Languages: Bilingual – English & Portuguese Supply Chain | Logistics | Operations | Quality | Business Administration | Cement Industry | Process Improvement | Management | Customer Support | Fulfillment | Inventory Control | Contracts | Revenue Operations | Office Administration | SAP | Salesforce | NetSuite | Microsoft Office | CRM | Lean | Green Belt | ISO | Document Control | Data Reporting | Brazilian Professional | Calgary | SAIT | Bilingual | English | Portuguese