Ellen Harris
Customer Service Agent at Southwest Airlines
Based in Fort Collins, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Fort Collins
Industry
Airlines and Aviation
Company size
40K
Contact information
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e•••••••@southwest.com
Phone
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Background
About Ellen Harris
Adept and driven customer service professional with a career cultivating positive customer experiences for a diverse set of organizations including a global airline. A skilled communicator with a proven track record of leveraging superior problem-solving, decision-making, and critical thinking skills to meet customer needs within corporate policies and regulations. Over the last six years with Southwest Airlines, I have leveraged superior listening and communication skills to manage complex customer needs at one of the company’s busiest locations. My success comes from combining superior problem-solving skills with empathy and creativity to find beneficial solutions to customer issues within the parameters of the company’s policies and regulations. My experience has given me an exceptional skillset in cross-functional coordination, policy compliance, and customer service.
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