Ellie Chambers

Background

About Ellie Chambers

My experience as a Journalism, Media & Communications (both BA and MA) graduate has been all about understanding how to tell a good story and connect with people through exciting, innovative ways. My recent agency internship provided invaluable insights into strategic communication, social media and PR, while my customer service background taught me the art of genuine interpersonal connection. I'm eager to bring this unique blend of skills to an entry-level position and apply my proven ability to truly connect, inform, and engage audiences to help make a positive impact through communications. EXPERIENCE: Banking Customer Service - Managed high-volume calls, live chats, and tickets, resolving account and transaction issues efficiently- Acted as first point of contact, delivering accurate, compliant solutions and building customer trust. Social Media & PR Assistant (Internship)- Crafted and scheduled engaging social media content across platforms, boosting client visibility and audience engagement- Assisted in drafting and distributing press releases, securing media coverage in key publications- Monitored media and social listening trends to provide actionable insights for client strategies- Conducted targeted research to support PR campaigns and content development- Contributed to client reporting, showcasing performance and ROI for PR and social initiatives. Events Steward - Managed positive guest experiences by providing clear information and resolving enquiries effectively- Ensured audience safety and adherence to guidelines during live events, demonstrating strong situational awareness- Developed strong interpersonal communication skills through consistent interaction with diverse audiences and colleagues- Collaborated effectively within a team to ensure smooth event operations and high service standards. Front of House (Barista & Waitress)- Delivered excellent customer service in fast-paced environments, enhancing guest satisfaction- Communicated effectively with diverse customers to take orders and address inquiries- Collaborated efficiently within a team to manage service flow and resolve issues promptly CORE SKILLS Strategic communication Content creation Audience engagement Interpersonal communication Media monitoring Problem-solving Team collaboration Customer service excellence Digital skills including Microsoft, Apple and Google suites EDUCATION MA Journalism, Media & Communications - Cardiff University | 2024 – 2025 BA Journalism, Media & Communications - Swansea University | 2021 – 2024