Ellie Clarke
Fraud Investigator at Monzo Bank
Based in Llantwit Major, United Kingdom
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Seniority
Staff
Department
Finance & Accounting
Location
Llantwit Major
Industry
Banking
Company size
4.6K
Contact information
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e•••••••@monzo.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Ellie Clarke
Fraud Investigator - Monzo Responsible for supporting and protecting customers from fraud, whilst problem solving to achieve the correct outcome, duties include; • Using my analytical skills to build a timeline of a customer's claim to identify if fraud has occurred • Question customers effectively, impartially and efficiently without influencing their answers • Making fair decisions based my through investigation and in line with external regulations and internal policies, to deliver the appropriate outcomes • Identify the risk rating of customer investigations and action customer account accordingly, refer customer for further financial support • Account verification process following a report of suspected fraud
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