Elliot Ramos

Background

About Elliot Ramos

With over two decades of hands-on experience in technical support, field service, and systems installation, I am a seasoned professional specializing in advanced equipment and infrastructure solutions. My career is marked by a commitment to excellence in troubleshooting, installation, and maintenance of complex systems across various industries.Current RoleCurrently, I serve as a Senior Field Technician at SP+(SP Plus), where I leverage my extensive background in technical support and field installation to enhance client satisfaction and operational efficiency. My role involves remote troubleshooting, hardware diagnostics, and field training, with a focus on customer support and post-sales assistance. I am skilled in managing and supporting a wide range of technologies, including LPR systems, IP cameras, and network troubleshooting.Previous ExperiencePrior to my current role, I worked as a Lead Service Technician at TIBA Parking, where I was responsible for the installation, maintenance, and repair of parking, access, and revenue control systems. My expertise in setting up License Plate Recognition systems and troubleshooting software issues was instrumental in ensuring smooth operations and client training.