Ellis Lofton

Background

About Ellis Lofton

Highly effective, efficient, and adaptable, with extremely strong soft-skills and work ethic, including accountability and reliability, creative and critical thinking, rational decision and problem analysis, professionalism, and business acumen, with laser-focus on internal and external customer service being seminal. • Socially and technically adept, big-time team player who thrives in culturally diverse settings, possessing stellar written, oral, and face-to-face communication abilities, with direct working experience engaging with multidisciplinary global teams from C-level to frontline, winning consensus and explaining problems and results in essential context relevant to the audience. • Very project oriented, sticking to task until completion while balancing and prioritizing multiple tasks with a calm demeanor in fast-paced environments. • Cisco CCNA Routing and Switching (CCNA/RS) Certification. • Citrix Certified Professional – Networking (CCP-N), Citrix Certified Professional – Mobility (CCP-M), and Citrix Certified Sales Professional (CCSP) Certifications. • 3 years’ Service Provider enterprise network support experience with a Regional Bell Operating Company possessing intimate knowledge of internal service provider policies, practices, and procedures. • Extremely proficient at learning, and mastering new skills, systems and methodologies, and disseminating that information to others. • 16 years collective experience with end-user and business-to-business technical support and customer service, both over the phone and in the field, supporting a wide range of technologies and services. • 2013 SkillsUSA Idaho State Silver Medalist for Internetworking.