Elpidio Querol
Manager, Call Excellence at Reliance Home Comfort
Based in Canada
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Seniority
Manager
Department
Operations
Location
Canada
Industry
Consumer Services
Company size
1.7K
Contact information
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e•••••••@reliancehomecomfort.com
Phone
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Background
About Elpidio Querol
With a remarkable career spanning over 17 years in the contact center industry, I have acquired a wealth of experience across a wide range of customer-centric domains. My expertise encompasses training in sales, customer service, billing, moves, retention, call quality, and SAP. I have successfully navigated the intricacies of both onshore and offshore operations, excelling in roles within BPO, vendor, and third-party call centers. Throughout my career, I've consistently contributed to elevating Net Promoter Scores and enhancing call quality while leveraging my deep knowledge of SAP. This reflects my unwavering dedication to delivering exceptional customer service and continually improving the overall customer experience.
Decision-makers
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Husain Ambawala
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- JIOther
Jamshed Iqbal
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- NLStaff
Norma Locke
Administration · Operations
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