Elsa Natasha
Customer Service Manager at Ada
Based in Jakarta, Indonesia
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Seniority
Manager
Department
Customer/Client Service
Location
Jakarta
Industry
Business Consulting and Services
Company size
1.9K
Contact information
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e•••••••@adaglobal.com
Phone
5 credits+62 ••• •••• ••••
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Background
About Elsa Natasha
Customer-focused • Solution-driven • Team-Oriented I'm a Customer Service Manager with a B.A. in Communication and a passion for building customer trust, empowering support teams, and driving operational excellence. With several years of experience managing front-line support operations, I’ve developed a leadership style that blends empathy, structure, and performance accountability. Throughout my career, I’ve led teams through change, improved service delivery metrics, and implemented systems that scale with the business. Whether resolving high-stakes escalations or improving first response/resolution times, I bring clarity, focus, and a commitment to continuous improvement. Let’s connect if you're passionate about creating positive customer experiences or looking to collaborate!
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