Elsbeth Hanson

Background

About Elsbeth Hanson

Experienced Business Change manager with strong leadership, interpersonal and analytical skills, providing consistent, high-quality project delivery achieved through collaborative working with all stakeholders and customers. An excellent problem solver, proficient in analysing systems and customer requirements against existing processes to ensure business benefit is maximised. Thrives in a fast paced environment and excels at the prioritisation and timely resolution of issues with, and on behalf of the business; making recommendations on potential options; agreeing and delivering appropriate solutions whilst maintaining an exceptional focus on managing and mitigating business risk; and considering the bigger picture of business priorities and deadlines. Typically leading cross-functional project teams (>20 people) with multiple work-streams to fully define the problem, agree and implement the solution and then embed the change. Comfortable with matrix management and the leadership of virtual project teams. Project Experience: customer implementation & on-boarding, white label solutions, customer satisfaction, customer facing projects, software development, business merger and integration, regulatory change, business risk driven change, document re-branding, ERP implementation, business intelligence, outsourced solutions and process improvement. Sector Experience: Financial Services, Customer Service, Distribution, Warehouse Management, Automotive, Insurance, e-commerce Specialities: Programme Management, Business Project Management, Change Management, Prince2, Lean Six Sigma, Appreciative Inquiry, Agile Project Management, Coaching and Facilitation