Emanuela Feudi
Service Manager at Techedge Group
Based in Terracina, Italy
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Seniority
Manager
Department
Operations
Location
Terracina
Industry
Information Technology and Services
Company size
721
Contact information
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e•••••••@avvale.com
Phone
5 credits+39 ••• •••• ••••
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Background
About Emanuela Feudi
With over 15 years of experience in IT consulting and service delivery, I specialize in leading Application Maintenance Support (AMS) for global clients across various sectors, including Energy, Manufacturing, Pharma, Retail, and others. Currently based in Rome, I serve as a Service Manager at Avvale, where I manage complex SAP landscapes and coordinate multidisciplinary teams. My core strengths include: • SLAs monitoring, KPI analysis, escalation management, periodic reports, continuous improvement • Strategic client relationship management and stakeholder alignment • Successful delivery of international projects (Italy, Belgium, US) • Mentorship and onboarding for cross-functional delivery teams I am passionate about transforming business needs into scalable IT solutions, enhancing client satisfaction, and fostering high-performing teams.
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