Emeka Williams
Customer Experience Consultant at Santander Uk
Based in Taunton, United Kingdom
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Seniority
Staff
Department
Customer/Client Service
Location
Taunton
Industry
Banking
Company size
9.9K
Contact information
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e•••••••@••••••.com
Phone
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Background
About Emeka Williams
I am an agile, knowledgeable and result-oriented teams-lead with over 14 years proven experience in leading banking operations to achieve set targets and goals. • I also possess proven success in generating and driving customer deposits/loan products while deepening existing customers’ cordial relationships and delivering superior quality customer satisfaction combined with strong analytical abilities required to drive change and process improvements • My expertise includes account journals reconciliation to resolve customers' transaction complaints and ATM ledger differences; timely transactions completion, Monthly Performance Reports (MPR) preparation, Team leadership and championing of ISO best practices for staff adoption and implementation.
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