Verified recordNon-profit Organizations

Emer mc Ginley

Board Member at Cliona's Foundation

Based in Ireland

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Seniority

C-Team

Department

General Business & Management

Location

Ireland

Industry

Non-profit Organizations

Company size

Contact information

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e•••••••@clionas.ie

Phone

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+353 ••• •••• ••••

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Background

About Emer mc Ginley

Highly driven and dynamic leader with 20 years senior leadership experience in global, multi-lingual, award winning customer service operations. Proven track record in creating and implementing innovative business and operational strategies that focus on creating a world class customer experience in a cost efficient and scalable way that delivers tangible benefits for the customer, business and employees. In my current role I oversee: 1. Global vendor/outsourcing management for Amazon handling ~230MM contacts annually 2. Internal comms for a network of ~45K people 3. Continuous Improvement focused on eradicating customer defects 4. Program offices leading centralized programs, products and VOC mechanisms 5. Leadership Development of ~56K leaders 6. Risk, Regulatory and Compliance in Amazon CS

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