Emerson Nunes

Background

About Emerson Nunes

Working as a Solutions Architect with more than 18 years of experience in the technology and telecommunications industry with a focus on North America and Latin America serving clients globally from different sectors, such as: Banks, healthcare services, call centers, insurance companies and financials. • Collaborative, innovative profile with good communication skills and this allows me to work with cross-functional, multi-skill, multicultural, multi-product teams from product managers, engineering (R&D), support, sales, and customers globally to design, develop and introduce IT/Cloud architectures that solve and address complex solutions to business problems by accelerating the adoption of cloud and new technologies. • Customer trusted advisor seeking to find the best product, technology, and software architecture solutions. Supporting Sales teams in RFIs / RFPs for Cloud and On-Premises Solutions. Designing, performing product presentations, gathering software and infrastructure requirements, project planning (using PMBOK principles and Agile Frameworks), supporting the implementation and post-sales, working with the CX customer experience and UX user experience to achieve the best results and improve return on investment. • Implemented projects using different technologies, such as: Cloud (AWS, Azure, Colocation) and Onprem. Load Balancers: AWS ELB, F5 Big IP. High Availability, Disaster Recovery. I worked with several Windows Operating Systems, Linux RedHat. Databases SQL, MySQL, Oracle, AWS Aurora DB, Dynamo DB, No-SQL. Software (Applications) developed in C#.Net, Java, Jupyter, C++, MQL5, Python, Lambda functions Yaml, JSON. Serverless, SaaS, IaaS, PaaS. Restful APIs, Soap, SAML 2.0 Authentication, LDAPs. Storage Vendors: IBM Tivoli, Dell ECS (EMC Centera), Amazon S3, Data Analytics (Structured, Non-structured), Datamart, MicroStrategy, Crystal Reports, XMLs, Web Services. JBOSS, HTML5, Apache, IIS. Telecom Integrations, Call Centers, Contact Center as a Service (CCaaS):(Avaya, Genesys, Five9, Nice Cxone, Zendesk, Microsoft Teams, Chats, Salesforce, Amazon Connect, Work items). Network Integrations: VPNs, MPLs, AWS Direct Connect, Private link, Azure Express routes, Firewalls. Products: NICE Work Force Management (IEX), EEM, Nexidia, Engage, NTR. Certifications: Cisco CCNA and AWS Solutions Architect. I have knowledge in microservices, Kubernetes, Containers, nowadays studying and applying Data science, Machine Learning, AI, and Deep Learning for personal projects.