Emily Carter

Background

About Emily Carter

Experienced and results-driven Insurance Team Manager with a proven track record of leading high-performing teams to exceed targets and deliver exceptional customer service. With more than 10 years experience in the Insurance industry, I am a problem-solving expert who leads with excellence and innovation. Adept in managing diverse teams, I am responsible for ensuring the quality, efficiency, and performance of my call centre team. I am passionate about developing others, using my coaching and mentoring skills to help individuals reach their full potential, achieve their personal goals and positively contribute to the overall business objectives. I am committed to creating a collaborative and high trust work environment for my team, where they can grow, learn, and thrive. I am proud to be part of Saga plc, a leading provider of products and services for people aged 50 and over, and I share their vision of empowering and enriching the lives of our customers.