Emily Estes
Vice President Service Excellence at Legalshield
Based in Gilbert, United States
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Seniority
Vp
Department
Customer/Client Service
Location
Gilbert
Industry
Legal Services
Company size
14
Contact information
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e•••••••@bsanders.legalshieldassociate.com
Phone
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Background
About Emily Estes
Operations and Customer Experience executive with 20+ years of experience scaling global organizations, driving operational excellence, and transforming service models into strategic revenue enablers. Proven track record of leading 600+ professionals across global sites and BPO partners, achieving $15M+ in cost savings while elevating customer experience and driving multi-product adoption. Expertise spans large-scale transformation, vendor management, financial operations, digital support, and high-performing team development. Recognized for building cultures of accountability, authenticity, and customer obsession while delivering measurable business impact.
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