Emily Gilson

Background

About Emily Gilson

Customer Success Leader with 9+ years of experience dialed in on customer service, account management, sales and the operations associated. My core competencies include relationship building, problem solving, and system optimization. In my current role, I lead a team of Strategic Customer Success Managers towards exceeding our gross and net retention goals, by managing support escalations, roadmap discussions, product feedback, and quarterly business reviews. I also act as a liaison between sales, support, marketing, and product teams, ensuring that our customers receive all the tools and support needed to achieve their own organizational goals. I value communication and transparency, and I strive to foster long-term relationships with our clients and internal stakeholders. I enjoy collaborating with cross-functional teams to improve processes, build reports and dashboards, and provide training and mentoring to new and existing team members. I bring diverse perspectives and experiences to the team, as I have worked with mid-market and enterprise accounts in different industries and regions, and I have a strong background in in both sales and account management.