Emily Jones

Background

About Emily Jones

A service-centric professional with a strong track record in successfully delivering high-level customer support. Reliable, with a special talent for multitasking and process improvement. Excels at building and optimising client programs while increasing KPIs. Skilled in building business relationships as well as client satisfaction and retention. Enforces compliance with policies, procedures, regulations, and top-quality standards. Capable of working effectively with cross-functional teams in the attainment of challenging business objectives. COMPETENCIES Adept at swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty. Ability to exceed customer expectations in terms of speed, efficiency, certainty and professionalism, either face to face or through an alternate channel. Engaging, motivating and inspiring highly teams to uphold customer service values. Demonstrable ability to form and sustain positive relationships. Identifying and deploying optimal solutions for the swift resolution of customer inquiries and general administrative issues.