Emily Noble

Background

About Emily Noble

As a Lead Customer Experience Advocate at Boutique Mountain Homes, I manage a team of Customer Experience Advocates, overseeing training, performance, hiring, and terminations. I identify training needs within the team and provide targeted training sessions. I also ensure the accuracy and improvement of training documentation. In addition, I handle all insurance claims, assess insurability, and oversee claims from initiation to settlement. I coordinate contractor scheduling, fostering positive relationships and seamless communication. I create and maintain team schedules, ensuring employees have schedules three months in advance. Prior to this role, I worked as a Packaging Specialist at Osmia Organics and a Sales Associate at Christian Dior Couture, where I developed strong retail management and customer service skills. I hold a B.A in International Business and Economics from the University of North Texas, with a minor in German. I am passionate about delivering exceptional customer experiences and leading high-performing teams.