Emily Oxley
Customer Success Director at Permutive
Based in London, United Kingdom
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Seniority
Director
Department
Customer/Client Service
Location
London
Industry
Software Development
Company size
109
Contact information
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e•••••••@permutive.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Emily Oxley
An accomplished and self-driven Enterprise Customer Success Manager who thrives in fast-paced start-up and scale-up B2B SaaS companies. I love to bring my curiosity and problem-solving skills to dynamic teams who also enjoy thinking outside the box to improve the customer experience. Most recently, I helped scale a Series A start-up to a successful strategic acquisition. Account Management - building trusted and productive relationships, with a focus on finding expansion opportunities Relationship Management - I combine strong product and industry expertise to align solutions to business goals Customer Success Operations - I thrive on designing and implementing scalable onboarding and retention processes Technical Expertise - able to translate complex technical features into value-driven product adoption Customer Advocate - passionate about working cross-functionally with product, sales and marketing teams to advocate for the voice of the customer Project Management - experienced in delivering multiple complex implementation projects
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