Seniority
Manager
Department
Advertising & Marketing
Location
United Kingdom
Industry
Retail
Company size
87K
Contact information
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e•••••••@hm.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Emily Razza
As Loyalty Lead for H&M Region North, I lead the regional CRM & Membership strategy, with a strong track record of turning customer insight into commercial growth. I specialise in strategic planning, relationship building, and leadership, using data to design loyalty strategies that drive retention, lifetime value, and brand engagement across omni‑channel environments. With a sharp sense of commercial awareness, I focus on building programmes that are both customer‑centric and commercially impactful.
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