Emily Rutledge
Director of Customer Success at Snapstream
Based in Denver, United States
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Seniority
Director
Department
Customer/Client Service
Location
Denver
Industry
Software Development
Company size
33
Contact information
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e•••••••@snapstream.com
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Background
About Emily Rutledge
As Director of Customer Success with over two years in this role, I contribute to fostering strong relationships, optimizing customer onboarding and training, and driving renewal and upsell strategies. My expertise spans leadership, building a Customer Success function from the ground up, system optimization, and process improvement, ensuring that our customers maximize the value of SnapStream's offerings. Building on prior roles before my time at SnapStream, I have led initiatives to streamline customer success processes and deliver impactful solutions. Certified in Jobvite, IBM Kenexa/Brassring, ChurnZero and HubSpot. My mission is to build Customer Success and Onboarding process and system, as well as building relationships with our customers and team members using strategic, servant leadership and empathy as cornerstones of my approach.
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