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Emily Shaw

Senior Retention Specialist at Medibank

Based in Melbourne, Australia

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Seniority

Manager

Department

Customer/Client Service

Location

Melbourne

Industry

Insurance

Company size

3.8K

Contact information

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Email

1 credit

e•••••••@medibank.com.au

Phone

5 credits

+61 ••• •••• ••••

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Background

About Emily Shaw

I am a dedicated Biomedicine graduate with a diverse background in clinical research, allied health support, and the private healthcare sector. My academic foundation is complemented by hands-on involvement in human trials, where I supported participant testing, physiological data collection, and blood sampling protocols. In my current role at Medibank, I assist patients navigating pre-hospital admissions by reviewing item numbers, informed financial consent, and coordinating with doctors to clarify complex healthcare queries — strengthening my communication, problem-solving, and service delivery skills. My passion for healthcare is grounded in both professional experience and personal connection. From 2019 to 2023, I cared for a man with early-onset Alzheimer’s disease, a role that evolved from recreational support into providing direct care and companionship as his condition progressed. This experience shaped my deep respect for patient dignity and the importance of holistic, person-centred care — values that continue to guide my work. In parallel, I have held leadership roles in high-performance sport, including serving as Senior Rowing Coordinator at Caulfield Grammar School, where I managed athlete development, staff mentoring, and parent communication across multiple programs. These experiences have strengthened my ability to lead, adapt, and thrive in dynamic, multidisciplinary environments. I am now seeking a role where I can apply my skills in a meaningful healthcare or research setting, while continuing to learn and contribute to evidence-based, patient-focused outcomes. With long-term aspirations to pursue medicine, I bring empathy, initiative, and a strong work ethic to every opportunity.

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