Emily Viola

Background

About Emily Viola

Proficient in office management, I excel in calendar administration, appointments and meetings scheduling, inventory control, database management, and reports creation. I have a proven track record of spearheading projects from inception to completion, consistently delivering results on time and within budget to the utmost client satisfaction. Delivering excellent customer service is a priority for me, ensuring positive client experiences and optimal satisfaction in every interaction. I excel in managing relationships with sponsors and coordinating events to meet agreed objectives and contractual obligations, ensuring successful outcomes. I am instrumental in managing social media platforms, I create engaging content that helps brands grow digitally, expanding their reach and impact. Strongly self-directed, with a drive to continuously improve my team’s performance, I am able to lead, train, motivate, and grow exceptional teams. With a natural talent for identifying inefficiencies and a record of turning around under-performing operations, I produce great value for organization. My strong communication skills (both verbal and written), attention to detail, organization, and problem-solving abilities enable me to build robust relationships with stakeholders, senior executives, staff, and customers. Some of my key milestones including: • Maintained legislative/administrative documents annually, meeting all deadlines, including 750 bills, 2,050 session-related documents, and 300+ certificates, letters, memos, and research requests. • Delivered exceptional customer service in a 16-table, 50-seat restaurant, ensuring unique value proposition. • Played a key role in organizing, promoting, and implementing 13 various annual events. • Collaboratively coached a team of 23 women, improving professional capabilities. Technical Proficiencies: Project Management Software Collaboration Tools: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams, Access, OneNote), Adobe Creative Suite, and Zoom.