Emma Gregory

Background

About Emma Gregory

With over 10 years of experience in customer relations, stakeholder management, and complaints resolution, I bring expertise in enhancing operational efficiency and driving positive customer experiences through data analysis, process improvement, and strategic relationship management. My role as a Recovery Relationship Specialist has honed my skills in training teams, delivering impactful presentations, and managing stakeholder needs, resulting in consistently high customer satisfaction metrics, including maintaining a 100% Net Promoter Score. In previous roles, I facilitated both virtual and in-person training on complex topics such as customer vulnerability and financial hardship, demonstrating strong communication skills and the ability to address diverse audience needs. I have excelled in influencing key stakeholders and improving processes, utilizing data to make informed decisions that positively impact both team performance and customer outcomes. I am currently looking for a management or training position that prioritizes flexibility and a positive work culture, with a negotiable salary expectation starting at $90k + Super.