Emma Mohan
Team Leader at The Midcounties Co-Operative
Based in Birmingham, United Kingdom
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Seniority
Manager
Department
Operations
Location
Birmingham
Industry
Retail
Company size
1.4K
Contact information
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e•••••••@midcounties.coop
Phone
5 credits+44 ••• •••• ••••
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Background
About Emma Mohan
As a Customer Service Manager at Morrisons, I led a team of over 30 customer assistants across 5 departments. I ensured that customer service standards, policies, and procedures were followed and maintained, and that customer satisfaction was maximized. I also handled customer complaints, queries, and feedback, and implemented solutions to improve the customer experience. I have 3 years of experience in customer service and leadership, having previously worked as a Checkouts/Online Team Leader at Morrisons and a Lettings Assistant at SchoolHire, supported by my time in the Sea Cadets I have developed skills in customer service operations, consumer services, team management, communication, problem-solving, and conflict resolution. I am passionate about delivering excellent Customer Service and creating a positive and inclusive work environment for my team and customers.
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