Emma Roberts
Service Desk Team Lead at Ignis Group
Based in Kidderminster, United Kingdom
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Seniority
Manager
Department
Information Technology
Location
Kidderminster
Industry
Facilities Services
Company size
12
Contact information
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e•••••••@ignisgroup.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Emma Roberts
As a Service Desk Lead at Ignis Group, I oversee the daily operations of the helpdesk team, ensuring that we provide timely and quality support to our clients. I have no degree, but I have acquired office administration skills, such as scheduling, booking, and invoicing, through my previous roles. I have also developed team leadership skills, such as communication, coordination, and motivation, which help me manage and empower my staff. Before joining GreenSafe IT in January 2023, I was part of the leadership team at Phosters (FM) Ltd, where I ran the helpdesk for five and a half years. I have a total of eight years of experience in the IT service industry, and I am passionate about delivering excellent customer service and solving technical problems. My goal is to continue to learn and grow as a professional, and to contribute to the success of GreenSafe IT and its clients.
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