Emma Thomas

Background

About Emma Thomas

A professional Team Leader of carrier hotel relations and site planning Access Team within the Planning department of the Telecoms Industry.• Point of escalation to deal with customer queries, purchase order processing and invoice queries, site access and fast track orders• Department contact for internal and external supplier liaison, resource employment, training and allocation; site access, escalations and fast tracks.• Complete daily advanced queue management, ensuring customers’ orders are being processed, prioritised and completed efficiently in the allocated timeframe. Monitoring the workloads of team and revenue of department.• Entrusted in developing and implementing new processes within the department and cross department, to ensure high quality and efficient customer service deliveries through the planning, installation, testing stages to handover to customer.• Proficient user of simultaneous systems (Microsoft Office – Word, Excel, Outlook, Powerpoint - OHS, Xtrac, XNG, Oracle, Siebel) which I use daily.• A graduate from the University of Surrey being awarded a 2:1 honours in Media Studies, achieving 1st class honours in multiple modules across my degree.