Emmanuel D.

Background

About Emmanuel D.

I am a customer-focused professional with 5+ years of experience in fintech and banking, helping clients across Africa, Europe, and the UK achieve their goals through strategic relationship management, proactive support, and workflow optimisation. My expertise spans customer success, account management, and escalations, with a proven ability to drive retention, satisfaction, and account growth. At OhentPay, a UK-based fintech, I serve as the second-level escalation point for high-impact cases while partnering with Compliance, Operations, and Technical teams to resolve settlement delays, transaction issues, and customer disputes. I also support key accounts by identifying opportunities for adoption, engagement, and expansion I am skilled in CRM and support platforms, including Intercom, Freshdesk, Trello, Finacle, and Conversocial, and I hold certifications in Customer Success Management, Account Onboarding, Retention Strategy, and Customer Loyalty. I excel at building long-term client partnerships, translating client needs into actionable solutions, and delivering measurable results that support both customer and business growth. I am seeking opportunities in Customer Success Management, Account Management, or Escalations within SaaS or fintech, where I can combine relationship management, problem-solving, and strategic planning to create outstanding customer experiences and sustainable business impact.