Emmie Johnson
Customer Relationship Management Manager at D&ad
Based in Leeds, United Kingdom
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Seniority
Manager
Department
Customer/Client Service
Location
Leeds
Industry
Design Services
Company size
534
Contact information
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e•••••••@dandad.org
Phone
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Background
About Emmie Johnson
As a CRM and digital operations lead, I specialise in turning complex systems into streamlined, user-friendly platforms that drive engagement, insight, and growth. With a strong background in business management, marketing, and communications, I bridge the gap between strategy and execution—ensuring platforms like HubSpot and Salesforce truly work for the teams who use them. I have led the optimisation of CRM systems across sectors, implemented robust data governance processes, and overseen multi-channel campaigns that deliver measurable results. Whether it's designing a lead nurture workflow, cleansing a database of thousands, or scoping integrations with platforms like Shopify or Xero—I thrive on making the messy stuff make sense. With roots in automotive and experience across creative and mission-driven industries, I bring a mix of commercial acumen, hands-on digital capability, and a collaborative approach to every project.
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